AI-Powered Support Automation
New

AI Agents for Marketplaces

AI That Understands

Booking.com uses AI concierges that drive 34% more bookings. We build the same for your marketplace—support agents, lead qualifiers, and recommendation engines trained on your data, policies, and user flows.

70% resolution guaranteeLive in 3 weeksNo long-term lock-in
0%

Ticket Reduction

Average across clients

0/7

Availability

No more missed inquiries

0sec

Response Time

vs 4+ hours average

0+

Languages

Instant translation

Built with Enterprise-Grade AI Infrastructure

OpenAI
Anthropic
Google AI
AWS
LangChain
HubSpot
Zendesk
Intercom
n8n

USE CASES

AI Agents We Build for Marketplaces

Generic chatbots don't understand your platform. We build AI agents trained on marketplace-specific scenarios.

80% ticket reduction

Customer Support Automation

We build AI that handles FAQs, booking inquiries, and common issues automatically. Your AI learns from your knowledge base and gets smarter over time.

24/7 instant responses
FAQ and knowledge base integration
Smart escalation to humans
Conversation history tracking

Example: "How do I reset my password?" → Instant step-by-step guide

3x qualified leads

Lead Qualification & Routing

We design AI that qualifies leads in real-time, asks the right questions, and routes to your sales team only when they're ready to convert.

Custom qualification criteria
Lead scoring integration
CRM auto-population
Booking calendar integration

Example: "I need a vendor for 500 guests" → Qualified, routed to enterprise sales

45% faster onboarding

Listing & Provider Support

We create AI assistants that help providers create better listings, answer onboarding questions, and guide them through your platform.

Listing optimization tips
Onboarding flow assistance
Policy and guideline explanations
Profile completion nudges

Example: "How do I add photos?" → Interactive guide with best practices

50+ languages

Multilingual Support

We implement AI agents that serve global users in their language—handling 50+ languages with natural conversation flow.

Real-time translation
Cultural context awareness
Native-sounding responses
Language detection

Example: German user → German response → English ticket for your team

90% less manual entry

AI Data Ingestion & Supply Onboarding

We build AI that reads whatever suppliers already have — PDFs, old websites, spreadsheets, even verbal descriptions — and turns it into structured marketplace listings automatically.

PDF and document parsing
Website content extraction
Auto-populated listing fields
Supplier self-service upload

Example: "Here's my old website" → AI extracts services, pricing, photos → Complete listing in 2 minutes

3x faster qualification

AI Vetting & Screening

We design AI-driven conversational assessments that replace static signup forms. Dynamic 5-7 minute interviews that adapt based on responses, plus auto-generated skill exercises.

Dynamic skill-based interviews
Domain-specific test generation
Confidence scoring and ranking
Automated credentialing

Example: Applicant joins → AI assesses skills via conversation → Custom exercise generated → Score assigned → Auto-approved or flagged

70% fewer manual reviews

AI Quality Control Layer

We build automated QC between supplier submissions and human review. AI checks work against your quality rubric, gives instant feedback to suppliers, and escalates only when needed.

Rubric-based quality checks
Instant supplier feedback loops
Smart escalation to human review
Quality trend analytics

Example: Deliverable submitted → AI checks against guidelines → Feedback sent → Passes QC or escalated to reviewer

50%+ referral-driven growth

Supply-Side NPS & Performance

We implement AI-powered vendor scoring that measures satisfaction at every funnel stage, predicts supplier happiness, and automates performance actions like bonuses, alerts, and replacements.

Funnel-stage satisfaction tracking
Predictive happiness scoring
Automated performance actions
Referral-ready NPS triggers

Example: Expert completes project → NPS measured → High score triggers referral invite → Referral auto-vetted → Supply grows organically

EXAMPLES

Real-World AI Agents We Can Build

From shopping assistants like Amazon's Rufus to fraud detection systems—we build AI that solves real marketplace problems.

Shopping Assistant

Like Amazon's Rufus or Mercari's Merchat AI—we build intelligent shopping assistants that understand natural language product searches and guide users to exactly what they need.

Natural language product searchPersonalized recommendationsIn-chat purchase completionDeal discovery and alerts

Booking Concierge

We create AI concierges for service marketplaces that handle availability checks, quote requests, and booking confirmations—reducing booking friction by 60%.

Real-time availability checkingQuote request handlingBooking confirmation flowRescheduling assistance

Order Tracking Agent

We build post-purchase AI agents that proactively update customers on order status, handle delivery issues, and process returns—reducing support tickets by 70%.

Proactive status updatesDelivery issue resolutionReturn initiationRefund processing

Fraud Detection Agent

We implement AI that monitors transactions in real-time, flags suspicious activity, and protects both buyers and sellers on your marketplace.

Real-time transaction monitoringSuspicious pattern detectionAutomated fraud alertsUser verification flows

Search & Discovery Agent

We create conversational search experiences that understand intent, not just keywords—helping users find exactly what they're looking for through natural dialogue.

Intent-based searchContextual filteringPreference learningAlternative suggestions

Onboarding Assistant

We build AI that guides new users and providers through your platform—answering questions, explaining features, and ensuring successful first experiences.

Interactive platform toursFeature explanationsBest practice guidanceProgress tracking

Supply Ingestion Agent

We build AI that reads unstructured supplier data — old websites, PDFs, spreadsheets — and auto-populates marketplace listings. No more 10-field forms killing your onboarding.

Document and URL parsingAuto-field populationImage extraction and taggingData validation and cleanup

Vetting & Screening Agent

We create AI interviewers that dynamically assess supplier quality through conversation and auto-generated skill exercises — replacing static forms with intelligent qualification.

Adaptive skill assessmentDomain-specific exercisesFraud and impersonation detectionConfidence-based auto-approval

Authenticity & Anti-Slop Agent

We build trust infrastructure that verifies content authenticity — proof-of-transaction reviews, location verification, and content provenance tracking to combat AI-generated noise.

Proof-of-transaction reviewsContent provenance trackingLocation-based verificationHuman verification signals

PROVEN AT SCALE

Industry Leaders Are Already Using AI

The world's largest marketplaces are seeing transformational results from AI agents. We build the same capabilities for platforms your size.

Amazon Rufus

Amazon Rufus

$10B

Projected Annual Sales

AI shopping assistant that understands natural language and drives purchase completion.

250M+

Users

+60%

Conversion Lift

+210%

Interactions Growth

Booking.com

Booking.com

10 weeks

From Hackathon to Launch

AI Trip Planner that guides travelers through the entire booking journey.

250K

Daily Exchanges

+40%

Connected Trips

+70%

Satisfaction Boost

Klarna

Klarna

2/3

Customer Chats Handled

AI assistant handling customer service across 23 markets in 35 languages.

<2 min

Resolution Time

-25%

Repeat Queries

$40M

Annual Savings

Mercari

Mercari

500%

Projected ROI

Japan's largest marketplace using AI for listing creation and customer support.

-20%

Workload Reduction

AI-Powered

Listing Assistance

Japan #1

Market

Booking.com launched their AI Trip Planner in 10 weeks. We build with the same velocity.

HOW WE BUILD PRODUCTION AI

Workflows with Guardrails, Not Black Boxes

Booking.com's AI handles 250K daily exchanges. The secret? Controlled workflows, not autonomous agents. We build the same way.

01

Pre-Selected Tools

Query context determines which tools run. The LLM doesn't pick freely—we orchestrate based on intent classification.

02

Guardrails First

PII redaction, "do not answer" checks, and safety filters run before any LLM call. Protection isn't an afterthought.

03

Know When NOT to Answer

Low confidence? Restricted topic? The agent says "I'll connect you with a human." This is a feature, not a bug.

Every Agent Has Exactly 3 Possible Actions

The third option—knowing when NOT to answer—is what most AI projects miss.

1

Use Template

Pre-approved response for known scenarios. Fast, consistent, safe.

2

Generate Custom

When no template fits, generate within guardrails using your data.

3

Do Nothing

Low confidence or restricted topic? Escalate to humans gracefully.

This is how Booking.com achieves 70% satisfaction boost with AI.

What We Actually Build (The 90% That Isn't AI)

The agent logic is a tiny fraction. Here's what takes the real engineering:

Guardrails & safety filters
Tool orchestration
Evaluation pipeline
Observability & monitoring
Data sync infrastructure
Human handoff flows

CAPABILITIES

AI That Gets Smarter Over Time

We build AI with continuous learning, seamless integrations, and full visibility into performance.

Custom Platform Training

We train your AI on your platform's unique context—FAQs, policies, listing categories, and more. Not generic responses, but answers that know your business.

  • Knowledge base ingestion
  • Continuous learning from interactions
  • Custom response personalities
  • Platform-specific terminology
Your voice, automated
Trained in 1 week

Smart Human Handoff

We build smart escalation systems that know when conversations need a human touch. Seamless transition with full context preserved.

  • Sentiment-based escalation
  • Complexity detection
  • Priority routing
  • Full conversation history
Never lose context
Smooth transitions

Performance Analytics

We provide dashboards that track resolution rates, common questions, and chatbot performance—data to continuously improve your AI.

  • Resolution rate tracking
  • Topic clustering
  • Satisfaction scores
  • Response time metrics
Full visibility
Real-time insights

Platform Integrations

We connect your AI to Zendesk, Intercom, Freshdesk, or deploy as a standalone widget. We handle the full integration.

  • Zendesk integration
  • Intercom integration
  • Freshdesk integration
  • Custom widget option
Works with your stack
10+ integrations

THE COMPARISON

Why Our AI Agents Are Different

Generic chatbots apply one-size-fits-all logic. Our AI understands marketplace dynamics.

Feature

Generic Chatbot

Basic AI

Our AI Agents

Platform-specific training
Two-sided marketplace context
Lead qualification
Basic
Advanced
Multilingual (50+ languages)
Limited
Limited
Human handoff with context
Basic
Full
Ongoing optimization
Marketplace integrations
Our AI Agents win on all 7 marketplace-specific features

THE DECISION

Build, Buy, or Partner?

You have options. Here's the honest comparison to help you decide.

DIY with ChatGPT API

Timeline to Launch6+ months
Cost ModelUnknown (dev time + API)
Safety & GuardrailsNone built-in
Platform UnderstandingYou build from scratch
Ongoing SupportFull maintenance burden
Risk LevelHigh

Possible but painful

Off-the-Shelf Chatbot

Timeline to Launch2-4 weeks
Cost Model$500-2K/month
Safety & GuardrailsBasic templates
Platform UnderstandingGeneric, not customized
Ongoing SupportLimited optimization
Risk LevelMedium

Works for simple FAQs

Recommended

Directorism AI Agents

Timeline to Launch3 weeks
Cost ModelFixed project price
Safety & GuardrailsFull production system
Platform UnderstandingTrained on your platform
Ongoing SupportWe handle optimization
Risk LevelLow (guarantees)

Production-ready

IMPLEMENTATION

From Kickoff to Live in 3 Weeks

Our proven process gets your AI agent up and running fast.

1

Discovery & Setup

We analyze your platform, document common queries, and configure the AI with your knowledge base.

2

Training & Testing

We train the AI on your specific use cases, test with real scenarios, and fine-tune responses.

3

Integration & Launch

We connect to your support platform, deploy the widget, and go live with monitoring.

4

Optimize & Scale

Ongoing monitoring, response improvements, and expansion to new use cases.

CASE STUDIES

Real Results from Real Platforms

See how marketplaces like yours have transformed their support with AI we built.

B2B Directory

B2B Directory Support Automation

Challenge

Spending $8K/month on support staff for repetitive queries.

Solution

We deployed an AI chatbot trained on 500+ FAQs and directory policies.

Support Tickets

240/mo

-80%

Response Time

30 seconds

-99%

Support Costs

$2K/mo

-75%

“The AI handles 80% of queries perfectly. Our team now focuses on high-value interactions that actually need human expertise.”

— Operations Lead, B2B Directory

Service Marketplace

Service Marketplace Lead Qualification

Challenge

Sales team wasting time on unqualified leads from the contact form.

Solution

We built AI lead qualification with budget, timeline, and requirements capture.

Qualified Leads

65%

+333%

Sales Efficiency

200%

+100%

Lead Response

2 minutes

-99%

“Our sales team only talks to qualified prospects now. The AI does the heavy lifting of understanding requirements first.”

— VP Sales, Service Marketplace

WHY ACT TODAY

The Window Is Now

Early adopters are capturing market share while competitors wait. The AI advantage compounds over time.

95%

of customer interactions will be AI-powered by 2025

— Gartner

50%

efficiency gains for early AI adopters

— Alvarez & Marsal

$47.8B

AI customer service market by 2030

— Grand View Research

62%

of customers prefer chatbots over waiting

— Tidio Research

Your competitors are already evaluating AI. Don't get left behind.

$0.0

return for every $1 invested in AI

— Freshworks Research

0%

higher conversion when using AI shopping assistants

— Amazon Rufus Data

0 min

first response time vs 6+ hours before AI

— Zendesk Research

0M

users adopted Amazon Rufus in its first year

— PYMNTS 2024

INVESTMENT

Custom AI Solutions

Every AI implementation is unique. We provide custom quotes based on your specific platform, volume, and integration requirements.

How We Price AI Projects

AI complexity varies dramatically. A simple FAQ bot is different from a full lead qualification system with CRM integration. We scope every project individually based on your needs.

  • Discovery call to understand your requirements
  • Technical scoping with detailed breakdown
  • Fixed-price quote within 48 hours
  • Clear timeline and milestone payments
  • 3-5x ROI typically within first year

Get Your Custom Quote

Tell us about your platform and what you want the AI to handle. We'll scope the project and provide a fixed-price quote—typically within 48 hours.

Quick Turnaround

Quote delivered within 48 hours

No Obligation

Free consultation and scoping

Request AI Quote

Or check our general pricing page for platform build packages

RISK-FREE

Our AI Guarantees

We stand behind our AI agents with real commitments.

Resolution Rate Guarantee

We guarantee 70%+ AI resolution rate within 90 days or we continue optimizing for free.

24/7 Availability

Your AI never sleeps. 99.9% uptime SLA ensures your users always get instant responses.

Data Privacy

Your conversations are encrypted and never used for training other clients' models.

Continuous Improvement

We optimize weekly based on conversation analysis. Your AI gets smarter over time.

Enterprise-Ready Compliance

SOC 2 Type II
GDPR Ready
99.9% Uptime
Enterprise Ready

QUESTIONS ANSWERED

AI Agents FAQ

Everything you need to know about implementing AI support.

Generic AI doesn't understand your platform. We train AI specifically on your knowledge base, policies, listing categories, and user flows. Our AI knows the difference between a buyer and seller question, understands your pricing model, and handles marketplace-specific scenarios like booking disputes or provider onboarding. More importantly, we build the entire production infrastructure around the AI—guardrails, monitoring, evaluation pipelines—that generic chatbots completely lack.
We build AI that knows when NOT to answer—this is actually the key feature. When confidence is low or the topic is restricted, the agent gracefully escalates to your human team instead of guessing. We also run guardrails and safety filters before every response, and the AI is constrained to your knowledge base so it can't make up answers. You can review and approve response templates before going live.
Typically 2-3 weeks from kickoff to launch. Week 1 is discovery, knowledge base setup, and guardrail configuration. Week 2 is training, testing, and fine-tuning the response templates. Week 3 is integration, evaluation pipeline setup, and go-live with monitoring. We provide dedicated support throughout.
Booking.com's AI handles 250K daily exchanges with 70% satisfaction boost. Their secret? It's not an autonomous black box—it's a controlled workflow with guardrails. The agent has exactly 3 possible actions: use a pre-approved template (preferred), generate a custom response within guardrails, or do nothing and escalate. We build the same architecture: pre-selected tools based on intent, safety filters that run first, human-in-the-loop review options, and evaluation pipelines to monitor performance.
Yes—this is a core feature for two-sided marketplaces. The AI is trained to understand context and route appropriately. A provider asking "How do I update my availability?" gets different handling than a buyer asking "What's the cancellation policy?" We can even deploy separate agents with different personalities and knowledge bases for each side if needed.
For repeatable, criteria-based assessments, yes. We build AI that conducts dynamic skill-based interviews that adapt based on responses, plus auto-generated domain exercises (coding challenges, document analysis, image review). Micro1 scaled from $4M to $200M using this approach, with supply-side satisfaction actually improving. The key is designing the right evaluation rubric and keeping human review for edge cases and final approval.
Based on our clients and industry benchmarks: 70-85% ticket deflection rate, 4-minute average first response (vs 6+ hours before AI), 30% reduction in support costs within 3 months, and higher customer satisfaction scores. Amazon Rufus saw 60% higher conversion for users engaging with their AI. Klarna handles 2/3 of all customer chats with AI, saving $40M annually.

Ready to Automate Your Support?

Book a demo to see our AI agents in action. We'll show you exactly how they'd work on your platform.

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